Go to omerta.fr/sav with your order number and the email address used for the purchase. The portal validates your request, then gives you the return address and your shipping label.

You have 30 days from delivery to submit a request. No parcel returned without a previously approved request can be processed.

We do not offer direct exchanges. The quickest route is to request a return for your item at omerta.fr/sav, then order the size you want straight away — that way it will not sell out while your return is being processed.

Return shipping is at your expense. The shipping label is paid for on the portal itself, at the time of your request.

Omerta covers it in full when the return results from an error on our side: a faulty item, damage in transit, or an item that does not match your order.

The condition you received it in: unworn, unwashed, tags attached and in its original packaging. The receipt or any other proof of purchase is required.

No. A garment printed at your request is made to your specification and can be neither taken back nor resold. Please check your size and the spelling of your text before confirming your order.

We let you know as soon as your return has been received and inspected. If you withdraw within the statutory 14-day period, the refund covers all sums paid, standard delivery costs included, and is issued no later than 14 days after we are informed of your decision.

For a goodwill return beyond that period, the refund covers the price of the item and is issued within 10 working days of the return being received. Your bank may take further time to display it.

Your tracking number is emailed to you when your parcel is handed over to the carrier, not when your order is confirmed. A preparation time therefore separates the two stages.

Remember to check your spam folder. If you still hear nothing, email us at sav@omerta.fr quoting your order number.

An estimated shipping date is shown on every product page and in your cart. It is calculated item by item and takes account of preparation, any personalisation and the working-day calendar.

An order ships in a single parcel. When it contains several items, it leaves on the date of the item that takes longest to prepare.

We deliver to mainland France, the European Union, the United Kingdom, Switzerland, the French overseas territories and the rest of the world, via Colissimo, Mondial Relay or Delivengo depending on the destination.

With Mondial Relay, you choose your pickup point or locker at checkout. Delivery times by zone are detailed in our shipping policy.

Every product page has a size guide, available from the size selector. Measurements are given flat, in centimetres.

If you are hesitating between two sizes, email us at sav@omerta.fr before ordering: we will check the garment and get back to you.

No. A set is ordered in a single size, applying to both the top and the bottom. For two different sizes, order the pieces separately where they are sold individually.

A pre-order covers an item that has not reached our stock yet, with an arrival date given to us by the supplier. It is flagged by a badge on the product page, and repeated in your cart.

Since an order ships in a single parcel, a cart combining an in-stock item with a pre-order leaves on the pre-order date. To receive the in-stock item without waiting, place two separate orders.

On the products concerned, you can have your first name printed. The preview shown on the product page reflects the real result, in the typeface and at the size of the cut lettering.

Two things to keep in mind: personalisation lengthens the shipping time, and the item cannot be returned once printed. Please check the spelling before confirming.

Please check your order as soon as it arrives, then email us at sav@omerta.fr quoting your order number and attaching photographs. We will assess the problem and put it right at our expense.

Email us at sav@omerta.fr with your order number, a photograph of the parcel as received and another of its contents, packaging included. These allow us to trace the error made during preparation. The missing item is reshipped to you at our expense.

A manufacturing defect falls under the statutory guarantee of conformity, which runs for two years from delivery of the goods, independently of the 30-day return window.

Email us at sav@omerta.fr with your order number and photographs of the defect. The costs are ours.

The order confirmation is sent automatically at the time of payment. If it does not reach you, check your spam folder as well as the email address entered at the time of purchase: a single typo is enough to lose it.

Then email us at sav@omerta.fr, attaching proof of the charge and the address used. We will find the order and resend the confirmation.